Return Policy

Return & Replacement Policy

At Glitch Collective, every item is custom-printed specifically for you after your order is placed. Since we operate on a custom print-on-demand model, we do not accept returns or exchanges due to buyer’s remorse, incorrect size selection, change of mind, or accidental orders.

Please carefully review the product details and size chart before placing your order.

1. Damaged, Defective, or Misprinted Items

If you receive an item that is physically damaged, defective, or contains a clear printing error, we will arrange a free replacement, subject to the conditions below.

To be eligible for a replacement:

  • Reporting Window: You must report the issue within 4 days of the delivery date. Claims submitted after this period will not be eligible for processing.

  • Mandatory Unboxing Video: You must provide a clear, continuous, unedited video of the package being opened for the first time. The video should clearly show the package, its condition, the item inside, and the issue being reported.

  • Photos Required: Please provide clear photographs showing the defect or damage, as well as the original shipping label attached to the package.

  • Proof Requirement: A valid unboxing video is mandatory for replacement claims. Claims without a valid unboxing video cannot be processed.

To submit a replacement claim, email us at hotboxglitch@gmail.com with:

  1. Your Order Number

  2. Clear photographs of the issue

  3. Your continuous unboxing video

  4. A photograph of the original shipping label

Once your claim is reviewed and approved, we will arrange the replacement at no additional product or shipping cost.

2. Undelivered & Returned Packages (RTO)

If an order is returned to our fulfillment facility because of:

  • An incomplete or incorrect shipping address provided at checkout

  • The recipient being unavailable or unreachable during delivery attempts

  • Failure to accept the delivery

  • Other circumstances attributable to the recipient

the package will be treated as a Return to Origin (RTO) shipment.

  • The returned package will be held at our fulfillment facility for up to 90 days.

  • We may re-ship the item to a corrected address upon request.

  • Any applicable re-shipping and handling charges must be paid by the customer before the order is re-shipped.

  • Original shipping charges are non-refundable.

If you do not request re-shipping within the applicable holding period, the order may no longer be available for re-shipment.

3. Cancellations & Order Modifications

Our production process is automated and printing may begin shortly after an order is placed.

Therefore, orders cannot be cancelled, changed, or modified once they have entered production.

Before completing your purchase, please carefully verify:

  • Shipping address

  • Phone number and contact details

  • Product

  • Size

  • Colour

  • Quantity

  • Other selected variants

Once an order has entered production, we cannot guarantee that cancellation or modification requests can be accommodated.

4. Important Note

Replacement eligibility is limited to items that are damaged, defective, or incorrectly/misprinted and is subject to verification.

We reserve the right to request additional information or evidence when reviewing a claim and to reject claims where the reported issue does not meet the conditions of this policy.

For any questions regarding this policy or an existing order, please contact us at hotboxglitch@gmail.com